At Fleur Studio, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.

Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.

No customs fees, no hidden costs—just smooth, easy shopping

Return Right

You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.

If the consumer initiates the order cancellation before the delivery time and within the time period allowed for order cancellation as stipulated on the website, the order can be cancelled.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Then you return:

* Contact us at contact@fleurstudio.com to have your return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form to the following address:

Main return address:

Dansk Retursystem A/S
Address: Baldersbuen 1, 2640 Hedehusene, Denmark
Phone: +45 43 32 32 32
kommunikation@dansk-retursystem.dk

Additional return address, if you find it easier:

Email: UPS does not provide direct customer service via email. You can contact them through their online form.
Phone No: 1-800-275-8777
Address: United States Postal Service Headquarters
475 L’Enfant Plaza SW
Washington, D.C. 20260
United States

 

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.

Refund

Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.

Damaged or incorrect goods

If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.